Humza Khan

About Humza Khan

I am a passionate and results-driven Mechanical Engineer with a Bachelor of Science from…

Experience

1. Project Management Intern

   Sysusa, Inc

   Jun 2025 — Present · Plano, TX, US

   Support ServiceNow implementation projects from planning through deployment, including requirements gathering, workflow mapping, testing, and go-live activities.Assist in system administration tasks such as creating and modifying forms, tables, and fields; configuring workflows; setting up automated notifications; and managing user roles and access control lists (ACLs).Maintain version control and change management for ServiceNow configurations, ensuring updates are documented, approved, and compliant with internal standards.Collaborate with IT, Operations, and Quality teams to translate business needs into ServiceNow solutions, streamlining request handling, incident resolution, and change approvals.Conduct UAT (User Acceptance Testing) sessions, gather feedback, and apply revisions to improve system usability and functionality.Develop and update process documentation for ServiceNow modules (ITSM, Incident, Change, Request, Knowledge Management), ensuring that workflows are clear and compliant with SOPs.Monitor system performance, error logs, and data integrity, escalating issues and coordinating with developers or platform owners for resolution.Participate in ServiceNow systems training and certification to build expertise in platform administration, reporting, and automation tools.Generate and distribute dashboard reports and KPI metrics to stakeholders, improving project visibility and decision-making.

Education

• The University of Texas at Dallas

  Bachelor of Science - BS, Mechanical Engineering

• Collin College

  Associate of Science - AS, Engineering

  2017 — 2019