Humphrey Namu-Cmmu. Ochieng
Associate @J.P. Morgan
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WORK HISTORY
Associate @J.P. Morgan
Tampa, FL, US
Serve as a trusted advisor and proactive partner to clients, offering consultative guidance ondecision-making and regularly engaging to assess progress and potential impacts, ensuringexceptional service delivery. Function as the primary contact for resolving and escalating client service issues, collaboratingwith internal banking teams to achieve effective solutions. Evaluate complex data and scenarios to uncover trends, opportunities, and product or servicegaps, utilizing Treasury Services expertise to design innovative solutions. Build and maintain strong relationships with internal stakeholders, leveraging influence andcommunication skills to drive collaborative, mutually beneficial outcomes. Does Contribute to the development and execution of strategic operational plans, ensuringadherence to risk policies and educating clients on legal and regulatory updates. Offer Support end-to-end change management initiatives, including strategic communicationsand impact mitigation, to facilitate successful project implementations.
EDUCATION
Texas A&M University
Project Management
Institute of Shipping Management
Associate's degree, Maritime Studies
Hyperlearning
Network and System Administration/Administrator
South University Virginia Beach VA
Bachelor's Degree, Legal Studies, General
HYPERLEARNING
Certification A+ Network + Security +, COMPTIA A+
SKILLS
ABOUT HUMPHREY NAMU-CMMU. OCHIENG
I have nearly 10 years of progressive banking-industry experience in operations, litigation, management, Customer experience, Computer Technical support Mortgage Servicing and employee training with a measurable track record of delivering results. I am seeking a position where talent is recognized and rewarded with potential growth and greater opportunity.I am an accomplished professional with years of stable and progressive experience. I thrive in a challenging and fast-paced position where my performance directly impacts the organization. I’m a fast learner with strong problem solving skills. I am driven to succeed, and I am sure these qualities will transfer well into your organization. Some of the key talents I would bring to your company include:• Excellent in team management skills that establish clear goals and team procedures • Subject Matter Expert in-depth research that will continuous improve gaps in Customer experience • Proficient in all computer operative systems and able to trouble shoot arising technical difficulties.• Project and Process management expertise• Narrowing of project focus via problem statement to improve business performance• Able to generate creative solutions and implement them via better communication• Experience in breaking down problems into manageable pieces with a customer focus• Exceptional customer service experience from the customer to management and operational decision making• Can do attitude to work and cooperate effectively with vendors, the legal team, etc.My resume is enclosed for your review and consideration. Now with recent completion of my Bachelor\'s degree in Legal Studies, CompTIA A+ Network + and Security plus underway, I believe this is an opportunity to move on to greater challenges with more responsibilities. I welcome the opportunity to speak with you regarding this position.
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