Andria Humpert
Strategist | Client Consultant | Business Accelerator | Customer Advocate | Partnership & Account Manager | Operational Leader | ESTJ
- Role
- Consultant, Customer Experience (Cx) Strategy & Measurement (the Kroger Co) at 84.51˚
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Andria Humpert
Outstanding performance record working on and with teams to brainstorm, find ways to solve problems, execute ideas, track performance, and adapt/iterate • Results-driven: focused on quality, delivering value, and supporting client and customer goals • Dynamic and seasoned presenter • Superior abilities to establish and grow trusted relationships with folks at all levels of an organization • Unique combination of coherent futurist, skilled liaison, born salesperson, and organized doer • Passionate, adept leader of teams and stakeholders toward a common goal • Skilled developer of systems and processes to improve and support internal and external activities • Over 20 years of combined experience working in technology, data, loyalty marketing, and customer experience, with achievements in- Strategy leadership, client leadership, account management, program management, business development, operations, and product management - Strategic planning, innovation, and consulting - Cross-department communication and collaboration - Working with and managing cross-functional teams - Wearing multiple hats; managing multiple projects and deadlines simultaneously - Thriving in a dynamic and fast-paced environment - Technical program and account management experience in. SDLC; IT; SaaS; PaaS; software implementations and integrations. Frontend development (Web, Mobile). Backend development (Content, Web Services, ECOM/Ecommerce, DevOps). Mobile app development (Android, iOS, Windows Phone). Waterfall/Traditional, Agile, and Lean methodologies • Well-versed and highly trained in clinical and pharmacologic aspects of pharmaceutical products • Former Division I collegiate athlete (Go Hilltoppers!)
Experience
Consultant, Customer Experience (Cx) Strategy & Measurement (the Kroger Co)
Mar 2022 — Present · Cincinnati, OH, US
Develop the vision and strategy for Kroger\'s customer feedback program • Measure the experience across customer needs, most important attributes, and touchpoints • Implement scalable KPIs and metrics to provide customer understanding by leveraging large data sets to provide key insights • Work shoulder-to-shoulder with business partners to enrich and empower decisions that impact their products and KPIs
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