Humma Ahmad

About Humma Ahmad

High performing customer success professional with a track record of achievement in full-cycle implementation management. Adept at working with customers and stakeholders from C-level executives, Vice Presidents, Directors, and System Admins to align business objectives to project outcomes. Provide strategic guidance and recommendations that help customers realize business value through a defined success journey. Leverage product knowledge and understand how to engage the right resources at the right time to achieve outcomes. Proactive individual, constantly devoted to risk assessment, mitigation, and conflict resolution. Coordinate with cross-functional teams to drive successful outcomes. Accustomed to working in high pressure environments requiring consummate organization, prioritization, and attention to detail. Core Competencies: Customer Relationship Management (CRM), Full-Cycle Project Oversight, Global Team Integration, Costs Estimates and Resource Planning, Vendor/Contractor Management, Staff Supervision and Leadership

Experience

1. Customer Success Area Lead

   Salesforce

   Jan 2024 — Present

   Manage Customer Success for a $450M Consumer Business Services portfolio. Partner with Sales leadership and account teams to identify and mitigate attrition risks, promote programs to drive retention and adoption to drive value realization for existing customers. Enable Account Teams on available resources, and best practices to help minimize churn, and support AOV growth.

Education

• The George Washington University School of Business

  Masters, Informations Systems and Technology

  2003 — 2003

• The George Washington University School of Business

  Bachelors of Business Administration, Management Information Systems

  1999 — 2003

Skills

• Test Planning
• Release Management
• Test Management
• Resource Management
• Salesforce.com
• Project Management
• Saas