Humberto Rivero

Role: Customer Success Manager - Enterprise at On24
Location: Portland, OR, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Humberto Rivero

I’m a motivated and data-driven customer success manager with over 10 years of…

Experience

Customer Success Manager - Enterprise
On24
Jan 2023 — Present
Managed customer retention and drove product adoption with a portfolio of up to 50 enterprise and expansion-segment clients.\\\\n\\\\n- Oversaw customer performance by identifying and working with stakeholders, conducting quarterly business reviews, and exceeded SLA expectations with quarterly account coverage at above 80%\\\\n- Identified, opened, and helped close upsell and expansion CSQLs\\\\n- Targeted accounts at churn risk early and created action plans to mitigate risk, working closely with sales team to close renewals\\\\n- Chaired internal learning & development, and new hire group that provided resources, training, and guidance for new customer success managers\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

Bonita Vista High School
High School Diploma
2002 — 2005

Skills

Internet Strategy
Social Media Development
Hotels
Online Advertising
Resorts
Jira
Front Office
E-Commerce
Organic Search
Hospitality
Management
Online Marketing
Guest Recovery
Social Media Marketing
Website Redesign
Blogging
Photoshop
Wordpress
Marketing
Microblogging
Image Optimization
Online Reputation Management
Social Media Blogging
Hospitality Industry
Web Content Management
SEO
Powerpoint
Hotel Booking
Keyword Research
Link Building
Email Marketing
Twitter
Online Branding
Microsoft Office
Reporting & Analysis
Social Media
Google Analytics
Yield Management
Image Editing
Promotions

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@on24.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

On24

Software Development · 551 employees · San Francisco, California, United States

ON24, a Cvent company, is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine first-party experiences with personalization and content, and to capture and act on engagement insights that accelerate the buyer journey and propel pipeline forward. ON24 provides industry-leading companies, including 3 of the 6 largest global software companies, 4 of the 5 top global asset management firms, 3 of the 6 largest global pharmaceutical companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. For more information, visit ON24 provides industry-leading companies, including 3 of the 6 largest global software companies, 4 of the 5 top global asset management firms, 3 of the 6 largest global pharmaceutical companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has offices globally in North America, EMEA and APAC. For more information, visit

on24.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Humberto Rivero

Experience

Customer Success Manager - Enterprise

Education

Bonita Vista High School

Skills

Find verified contacts for anyone on LinkedIn