Humberto Gonzalez
Support Engineer @Microsoft
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WORK HISTORY
Support Engineer @Microsoft
US
Responsible for providing technical support experience to Enterprise customers via telephone, written correspondence, Microsoft teams and/or remote desktop support sessions. From problem identification to full resolution of customer issues. Take ownership of new cases and escalations, transfer cases when needed to other colleagues, involve subject matter experts, or escalate to Product group and management. Responsible for providing technical expertise, either on your own or by involving other colleagues, and being an excellent communicator and a service oriented.
EDUCATION
Universidad de las Ciencias Informáticas
Bachelor's degree, Information Technology
Universidad de las Ciencias Informáticas
Bachelor of Cumputer Science , Network and System Administration/Administrator
SKILLS
ABOUT HUMBERTO GONZALEZ
Clinical Trials Solutions operates as a dedicated research facility in hopes of assisting…
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