Humberto Gonzalez
Support Engineer at Microsoft
- Role
- Support Engineer at Microsoft
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Humberto Gonzalez
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Experience
Support Engineer
Feb 2021 — Present · US
Responsible for providing technical support experience to Enterprise customers via telephone, written correspondence, Microsoft teams and/or remote desktop support sessions. From problem identification to full resolution of customer issues. Take ownership of new cases and escalations, transfer cases when needed to other colleagues, involve subject matter experts, or escalate to Product group and management. Responsible for providing technical expertise, either on your own or by involving other colleagues, and being an excellent communicator and a service oriented.
Education
Universidad de las Ciencias Informáticas
Bachelor's degree, Information Technology
2003 — 2008
Universidad de las Ciencias Informáticas
Bachelor of Cumputer Science , Network and System Administration/Administrator
2003 — 2008
Skills
- Management
- Office 365
- Identity Federation
- Microsoft Office
- System Administration
- Leadership
- Customer Service
- Email Migration
- Servers
- Team Leadership
- Windows
- Windows 7
- Powershell
- Microsoft Office 365 Enterprise Products
- Troubleshooting
- Microsoft Exchange
- Data Migration
- Adfs
- Technical Support
- Active Directory
- Windows Server
- Fast Track
- Networking
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