Humayun Sami
VP, Contact Center Technology Solutions | CCaaS & UCaaS Transformation Leader | Solution Consulting & Enterprise Integration Strategy
- Role
- VP - Contact Center and Telephony Services at OneMain Financial
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Humayun Sami
Transformational technology and customer engagement executive with 15+ years of…
Experience
VP - Contact Center and Telephony Services
Jan 2025 — Present
Lead modernization of legacy systems into a next-generation CCaaS/UCaaS ecosystem that connects customer engagement channels with enterprise platforms through shared services. My role blends strategic leadership, solution consulting, and technology transformation to deliver measurable business value and elevate customer experience-Lead enterprise-wide contact center modernization and cloud migration strategy-Manage and mentor a team of solution engineers to deliver scalable, future-ready designs-Drive voice design strategy aligned with long-term business and CX goals-Oversee vendor management and platform selection for maximum ROI and performance-Architect enterprise integrations with far-end platforms using shared services-Champion data-driven engagement strategies for efficiency and service quality-Partner with executive stakeholders to turn complex needs into actionable solutions-Foster a collaborative, high-performance culture across teams and partners-Lead cloud transformation initiatives that enhance agility, security, and scale-Ensure every solution delivers measurable impact and supports strategic objectives.
Education
Hamdard University
Bachelors in Computer Science., Computer Science
2001 — 2004
Skills
- Cisco Call Manager
- Ip Telephony Solutions
- Unified Communications
- Contact Center Management
- Contact Center Express
- Contact Center Operations
- Professional Services
- Recoverpoint
- Relationship Management
- Operations Management
- Project Management
- Managed Services
- Team Management
- Voip
- Network Design
- Telecommunications
- H.323
- Tcp/Ip
- Troubleshooting
- Two-Factor Authentication
- Rsa Tokens
- Rsa Securid
- Gateway
- Telephony
- Avaya
- Contact Centers
- Networking
- Call Centers
- Cisco Certified
- Ip
- Network Administration
- Call Center
- Switches
- Routers
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