Humayun Sardar
Associate General Manager @HCLTech
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WORK HISTORY
Associate General Manager @HCLTech
St John’s, NL, CA
EDUCATION
Amity University Noida
Master of Information Technology
University of Madras
Bachelor's degree
ABOUT HUMAYUN SARDAR
A Dynamic and Self Motivated IT Professional with 16+ years of experience in End User Services Transition, Transformation, Due Diligence, Pre Sales, Solution Designing, Project Management, Client Relationship Management, Service Management and IT Delivery Management. Niche experience in Handling Transition for End User Computing (Identity and Access Management, Remote Desktop Services, Mobile Device Management, Onsite Support Services, Help Desk) Transformation- Implementing End User Services automation tools (Customer Telephony Integration, IDMgmt, Remote Support, Password Reset, Email Management, Chat Support, Artificial Intelligence systems (Phone and Chat)bots, Self Healing systems and Onsite Support Services tools.ITSM tools -Service Now, BMC Remedy, HPSM. Experienced in setting up Onsite and Offshore Delivery Centers, Telephony - Design and implement IVR systems. Managing Service Operations, Service-Level Agreements, Redesigning of process and IT Service Management. Certified with ITILV3, PRINCE2 foundation and practitioner. Transition Excellence, Global Management Framework for Transition and Transformation. Complete Pro certification in basic software programming, Diploma in Hardware and Networking. Bachelor\'s degree in Physical Sciences from University of Madras and Master in information technology from Amity University
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