Ulises H.
Customer Success Manager @ChowNow
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WORK HISTORY
Customer Success Manager @ChowNow
Los Angeles, CA, US
EDUCATION
University of Redlands
Bachelor of Business Administration, Business Administration and Management, General
Pasadena City College
Associate of Science - AS, Business Administration and Management, General
Pasadena City College
Associate's degree, Finance, General
ABOUT ULISES H.
I\'m a bilingual (EN/ES) Customer Success Manager with 6+ years of experience across Sales, Customer Success, and Account management. Helping SaaS and food tech companies grow through client retention, expansion, and relationship management. Most recently, I managed 400+ SMB and enterprise accounts, increased CSAT, developed strategies to reduce churn, and boost LTV—including within Spanish-speaking markets. I thrive on solving customer problems, acting as their internal advocate, and collaborating cross-functionally to improve product adoption and experience. I bring energy, empathy, and a data-informed mindset to every customer interaction—and I’m passionate about helping clients succeed at scale. Let’s connect!
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