Hukum Chand
Assistant Manager – Quote-to-Cash (Q2C) Operations | IT Procurement & Order Management | SAP IS-U Billing & Meter-to-Cash | Incident & Service Management | Global Enterprise Support (APAC, EMEA, US, UK, Canada).
- Role
- Assistant Manager at Genpact
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hukum Chand
Assistant Manager – Quote to Cash (Q2C) Operations at Genpact, with 13+ years of global enterprise experience spanning Q2C, Order and Quote Management, Professional Services operations, IT Procurement & Vendor Management, Utility Domain with complex billing environments, Incident and Service Management across US, UK, Canada, EMEA, and APAC.Currently responsible for supporting end-to-end Q2C operations, including contract validation, order setup, Professional Services contracts, work codes, block-of-hours engagements, billing accuracy, revenue assurance and customer invoicing. Work closely with Professional Services and Managed Services teams to ensure services are correctly structured, delivered and billed in alignment with contractual terms.Possess strong domain expertise in SAP IS-U Utilities, covering Meter-to-Cash (M2C), Device Management, Billing & Invoicing, FI-CA and utility customer operations. Additionally experienced in US Insurance and Mortgage processes, operating in regulated, SLA-driven environments requiring high accuracy and compliance.Experienced in Incident and Service Management + IT Procurement and Vendor Management, supporting purchase orders, vendor contracts, renewals, service entitlements and invoice reconciliation, ensuring strong linkage between commercial agreements, service delivery and financial outcomes.Brings an ITIL® 4–certified service management foundation, enabling effective incident, problem and service management, escalation handling, SLA governance, and root-cause coordination particularly for issues impacting billing, revenue leakage or customer experience.CCNA certified, providing foundational networking and infrastructure knowledge that strengthens cross-functional collaboration with technical teams and improves understanding of system dependencies affecting Q2C and service delivery.Hands-on experience with enterprise platforms including:* ServiceNow, Kaseya, HEAT* SAP IS-U, CRM* Salesforce* Workday* Microsoft 365* Council Tax* Adobe Admin ConsoleRecognized for being process driven, detail oriented and customer focused with the ability to bridge business, finance, operations and technology teams to deliver scalable, compliant, and efficient Q2C outcomes.
Experience
Assistant Manager
Jan 2026 — Present · IN
Education
West Bengal State University, Kolkata
Bachelor of Science - BS, Other
2010 — 2012
ISBM University
Executive MBA, Project Management
National Institute of Information Technology
GNIIT, Computer Software Engineering
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