Hugo C.

Ux Research Lead @Yoti

Team of one working across six different products (apps and websites), markets, B2B and B2C- Coaching stakeholders to conduct their own pieces of user testing- Building relationships with key stakeholders and external partners- Conducting collaborative and inclusive research across teams/ products- Communicating research findings across departments and in company-wide presentations- Developing the research practice strategy and toolkit in the business: experience maps, user panels, training, repositories, templates, etc