Hugo Reyes Duran
Senior Corporate Director of Guest Experience, Strategic Operations @Davidson Hospitality Group
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WORK HISTORY
Senior Corporate Director of Guest Experience, Strategic Operations @Davidson Hospitality Group
Leading Guest Experience across branded and independent assets within Davidson\'s Hotels & Resorts portfolio. My mission centers around the behavioral and experiential strategy that connects value creation, guest perception, decision-making, pricing, and satisfaction. I design experiential and behavioral frameworks and practices that help shape guest decision-making, ultimately aiming at higher total guest value and revenue.
EDUCATION
Florida Atlantic University - College of Business
Certificate in Hospitality and Tourism Management, Hospitality Administration/Management
Escuela Europea de Negocios
MBA, Master of Business Administration, MBA
University of Hawaii at Manoa
Bachelor of Sciences, Travel Industry Management
Harvard Business School
Economics for Managers
The Wharton School
Certificate, Advanced Operations Management
Cornell University
Hotel Asset Management and Investment
SKILLS
ABOUT HUGO REYES DURAN
Passionate hospitality advocate with over 2 decades of international hospitality operations experience, at and above property/corporate level, and with a focus around guest experience, behavioral economics, and guest decision-making science. My efforts center around providing hotels with methods to increase guest satisfaction and spending, through experience and service design, choice architecture, experiential revenue, and the influencing of guest perception of value and decision-making.
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