Hugo A. Lopez

About Hugo A. Lopez

Professional Summary; • 25+ Years of IT Experience • 15+ Leadership Experience • Various roles including; o IT Manager o Senior Consultant o Field Engineer o Enterprise Technical Support o LAN Administrator A result driven Network Storage & Systems Engineer with demonstrated success in the design, development, deployment, and support of large-scale enterprise IT infrastructures. International IT experience working with in North America, Latin America & the Caribbean. Fluent in English and Spanish with excellent translation skills verbally and in writing. Some Portuguese proficiency in a business environment setting. Computer Systems Engineer with over 25+ years of experience in multiple fields of ITSM like help desk, tech support, installation and configuration of hardware & software including systems monitoring. Hands on leadership by example with great people skills and promoting continuous learning and training to gain the best productivity from employees and meet the needs of the company and customers. Excellent customer service both internal and external customers including experience on IT Procurement, Budget, Outside Services Management & HW/SW Asset Management. Firm believer on policies and procedure documentation, lead multiple projects to start and maintain documentation for ISO & HIPAA compliance achieving industry certification. Written over 50+ documents throughout my career, some of them still in use.

Experience

1. Senior Systems Engineer - Infrastructure

   Riddell

   Aug 2024 — Present · Dallas-Fort Worth, TX, US

   Support development and implementation of new processes within a large systemsenvironment by advising on design concepts and implementation strategies• Coordinate with the system engineer team and development team to design effectivesolutions that meet requirements for functionality and integration with existing components• Research existing and emerging hardware and software technologies to determinecapabilities and cost-benefit relationships, and develop ongoing computer systems solutionsthat meet performance and budgetary requirements• Provides and maintains documentation of systems architecture and guidelines whileupdating documentation as required.• Provide IT system metrics and monitor for operational issues such as systemoutages, hardware failures, power, or network outages.• Manage SAN configuration and maintenance across all sites. Providerecommendations to the management team on data storage requirements and security.• Provide guidance and standards for server builds to Windows engineers and Linuxengineers as required.• Seeks team input in determining system operation improvements and needs inrelation to network, server, SAN, and security needs.• Evaluate the efficiency of existing systems and develop plans for improvement basedon findings.

Education

• Universidad Autónoma de Ciudad Juárez

  Bachelor’s Degree, Computer Engineering Technologies/Technicians

  2000 — 2002