Hugo Smith-Hansson
Senior Salesforce Administrator @SEI
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WORK HISTORY
Senior Salesforce Administrator @SEI
CA
EDUCATION
Alberta Real Estate Association
Realtor®, Real Estate
Red Deer Polytechnic
Visual Arts
SKILLS
ABOUT HUGO SMITH-HANSSON
I am an artist at heart and I take that creative side along with my process-driven mindset with me when looking at business processes and how to optimize what, why and how your business operates while integrating the Customer Experience with your Brand, Culture and People. My passion is to take an outside-in approach to your business identifying areas where efficiencies could be made to drive revenue, reduce costs while keeping the focus on your customer\'s journey as it intersects with your business. I have worked in a business analysis role focused on systemizing data-driven processes for over 25 years and over 15 years working with Salesforce as an administrator and developer to transform business workflows into repeatable, scalable digital processes. I have turned my attention on executing Customer Experience methodologies as well as integrating CX methodologies in business processes / ERPs.
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