Hugues Delpierre
Crm Consultant @Inetum
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WORK HISTORY
Crm Consultant @Inetum
Hosted Call Center CosmoCall Project Manager, Energy Sector Leader> Functional Requirements Collection, Energy Transportation Sector> Change Management Training on BI Project, Waste Management Sector> Functional Worldwide Support on Key Customer App and CRM BtoB Worldwide Project Definition and Deployment, Automotive Sector> Transversal CRM DesignerCustomer Satisfaction Survey Implementations cross systems (DWH,ETL,Salesforce.com).Transversal functional and technical global level business requirements writing. Exchange with technical teams for understanding and implementation.Functional cross tests for validation before implementation.Support business after go live.Mobility Sector
EDUCATION
Rennes School of Business
Master, CRM
EDHEC Business School
Bachelor's degree, Marketing
SKILLS
ABOUT HUGUES DELPIERRE
Problem = Solution1+1 = 3Specialties: Expert on Oracle CRM On Demand and Salesforce.com. Agile Scrum.
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