Hugo Santos
Head of Client Experience @Rsvp Media Response Ltd
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WORK HISTORY
Head of Client Experience @Rsvp Media Response Ltd
London, GB
ABOUT HUGO SANTOS
I have 10 years of experience in Customer Service - Outsourcing and Internal - managing different multilingual teams, providing support via Call, Email, Live Chat, messaging and Social Media - Technical support, Online platforms and Financial area. I’ve been on a management level since 2016, having team leaders and operation managers reporting to me. Internal and External Stakeholder management, meeting and managing WFM, Quality, Training, recruitment and IT. I’ve also been reporting to Operations/CS Directors. I’m always looking to develop my teams, motivate them, provide the best customer experience and always look for opportunities to improve processes and team/customer satisfaction. I\'m Native Portuguese and French, Fluent in English.
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