Hugo Lewgoy

About Hugo Lewgoy

I’m passionate about leading programs that connect people, technology, and customer experience. Over the years, I’ve had the opportunity to deliver complex CX and digital transformation projects that not only met expectations but often exceeded them.What drives me is finding the balance between strategy and execution. I enjoy turning high-level vision into reality by aligning stakeholders, mitigating risks, and leading cross-functional teams through the full lifecycle of transformation from discovery to deployment. My leadership style is grounded in the principles of servant leadership: coaching, empowering, and supporting teams to perform at their best.Having worked across the U.S, Brazil, and Switzerland, I bring a multicultural perspective and bilingual fluency in English and Portuguese to every engagement. This global outlook helps me build strong relationships with clients and partners while ensuring smooth collaboration as I work with both U.S-based and international clients and vendors.Colleagues know me as someone who stays calm under pressure, especially during critical go-lives and transitions. I rely on disciplined planning, structured contingency frameworks, and proactive communication to keep projects steady and stakeholders confident. At the heart of it all, I believe in building lasting client partnerships and guiding teams to deliver meaningful results.Outside of work, I enjoy spending quality time with my family and staying active through playing tennis, scuba diving, and skiing.

Experience

1. Senior Project Manager

   C1

   Mar 2023 — Present · CA, US

   I lead enterprise and mid-market contact center and CX technology projects across healthcare, government, insurance, financial services, and utilities. I manage the full project lifecycle from scope and discovery through design, testing, training, deployment, and transition to operations. This includes coordinating multiple internal teams, vendor partners, and stakeholders on high-visibility projects with more than 200 participants.I work closely with sales and engineering leaders to ensure solutions align with business goals, while managing scope, mitigating risks, and setting clear expectations. I also oversee integrations with advanced technologies such as E911, voice biometrics, AI solutions, Agent Accelerators, Wallboards, and KPIs. My focus is on building strong client partnerships that reinforce C1’s reputation for secure, scalable, and high-performing customer engagement.Key Achievements:• Generated $3M+ in professional services revenue in 2024, supplemented by multiple change orders• Secured $1M+ in professional services revenue in 2023, complemented by multiple change orders• Delivered 87.5% of projects on time and on budget, with six of sixteen completed under budget by 9%–44%• Directed high-stakes implementations with contingency planning and proactive risk mitigation to ensure seamless cutovers• Earned client recognition for clear communication, stakeholder alignment, and prevention of scope creep

Education

• Holy Family University

  Bachelor of Arts - BA, Business Administration

• Colegio Visconde de Porto Seguro

  Primary & Secondary Education - Sao Paulo, Brazil

• Gymnasium Papenburg

  Austauschschüler - Emsland, Germany

• Neumann University

  Master of Science - MS, Organizational and Strategic Leadership