Hugo Gonzalez

About Hugo Gonzalez

Mechanical Engineering student with experience in manufacturing operations, quality…

Experience

1. Guest Services Representative

   Nrg Park

   Nov 2022 — Present · Houston, TX, US

   Provided wheelchair assistance to over 10 guests per event, ensuring safe and comfortable transport to their seats.• Offered accurate directions and information about the stadium in both English and Spanish, enhancing the guest experience for a diverse audience.• Contributed to the Mobility Team\'s recognition as one of the top 5 NFL mobility teams through exceptional service and teamwork.• Maintained a friendly and professional demeanor to promote a welcoming atmosphere for all guests.• Work Guest Experience booth during events assisting guests with directions, event information, item checks, and ticket relocation.• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. • • Use supervisor support when necessary.• Provide guest and event information outside in information chairs.• Provide accommodation for wheelchairs, senior citizens, students and groups.• Assist with hospitality services as needed.• Serve as tour guide providing information and assisting visitors and patrons. • Serve as a tram guide, giving information to guests as they ride NRG Park trams in the parking lots.• During day-to-day operations, serve as an ambassador of NRG Park, assisting guests, contractors and staff.

Education

• Houston City College

  Associate of Science in Engineering

• University of Houston

  Undergraduate , Mechanical Engineering