Hugo Bustos
Technology Support Specialist at Norwalk Public Schools & BioMedical Engineering (BME) Graduate from Gateway Community
- Role
- Information Technology Support Specialist at Norwalk Public Schools
- Location
- Bridgeport, CT, US
- LinkedIn followers
- 500 followers
About Hugo Bustos
Detail-oriented Bilingual IT Professional with ten+ years of experience in Technical Support and Customer Service. Skilled in operating in a wide range of platforms. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills. Willingness to co-operate with a team and/or take ownership to mentor the team in achieving direct goals. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms by listening to customers situation. Flexible, Creative and Negotiable in presenting objectives to determine highest outcome. Always current with system information, changes and updates. Graduated from Gateway Community College with an associate\'s degree in Bio Medical Engineering. Also adventuring into some online marketing. Growing my possibilities.
Experience
Information Technology Support Specialist
Dec 2018 — Present · Norwalk, CT, US
Hands-On support for all Computer Technology Assets: computers, laptops,Chromebooks, interactive displays, projectors, printers, smart devices, smartphones, VOIP phone handsets- End User Account Administration for Google e-mail, Microsoft Active Directory, Microsoft Group Policy- End User Security Administration for Microsoft Active Directory, Microsoft Group Policy Accounts- Deployment of new applications to end-user computers- Deployment of new technology assets- On site repair of devices- Resolution of closet switch related and general local area network issues- Recommendation of IT user policy and support procedure changes- Configuration and deployment of new or refurbished computer equipment to end user staff as directed.
Education
Gateway Community College New Haven
Associate's degree
2017 — 2019
Manhattanville University
Computer Science
1994 — 1998
Skills
- Call Centers
- Marketing
- Voice Over Ip (Voip)
- Customer Service
- Troubleshooting
- Public Speaking
- Customer Satisfaction
- Strategic Planning
- Requirements Analysis
- Windows 7
- Microsoft Office
- Team Building
- Social Media Marketing
- Telecommunications
- Microsoft Excel
- Team Leadership
- Microsoft Outlook
- Management
- Sales
- Contact Centers
- Computer Hardware
- Leadership
- Windows
- Voip
- Teamwork
- Networking
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