Hugo Ayala
Director of Customer Service at MetroSwitch Technologies, Inc.
- Role
- Director of Customer Service at Metroswitch Technologies, Inc
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Hugo Ayala
At MetroSwitch, we help organizations strengthen the resiliency of their telecommunications infrastructure without requiring them to replace the systems they already rely on. Our software integrates with existing platforms and enables direct SIP connectivity to Tier-1 carriers, including AT & T, Lumen, and Verizon. This architecture allows organizations to maintain their current environment while adding a powerful layer of carrier diversity and network redundancy. Through our patented look-forward routing technology, MetroSwitch continuously analyzes carrier routes in real time and intelligently directs inbound toll-free and outbound traffic through the highest-quality available path. If a carrier experiences congestion or disruption, traffic can automatically shift to an alternate route, helping ensure continuity of service. For organizations where every call matters, this creates a more resilient voice network designed to support high availability, operational continuity, and a consistent customer experience.
Experience
Director of Customer Service
May 2016 — Present · Simi Valley, CA, US
Responsible for the end-to-end process of the Contact Center Operations and Customer Service at MetroSwitch Technologies with an emphasis on generating new business opportunities. Establish roadmaps to achieve strong balance on Operational, People and Strategic Processes, including but not limited to, policies, procedures and process improvement. Service and Solutions minded leader focused on business development through talent development.
Education
Pepperdine University
Bachelor of Science (B.S.), Business Administration and Management, General
2007 — 2010
University of Southern California
Executive Master of Leadership, Leadership and Public Management
2009 — 2010
Pepperdine Graziadio Business School
Master of Business Administration (MBA), Global Business
2010 — 2014
Skills
- Business Process Improvement
- Relationship Management
- Outsourcing
- Retail Banking
- Small Business Lending
- Banking
- Credit
- Risk Management
- Portfolio Management
- Management
- Team Building
- Credit Cards
- Strategy
- Financial Services
- Leadership
- Consumer Lending
- Mortgage Banking
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