Hugh Kroker

Head of Operational Agility @NatWest Group

London, GB

Lead the Privacy, Schemes and Operational Agility function across Take Payments (merchant acquiring and open banking product) in Corporate and Institutional Bank. Responsible for managing material risk exposures within appetite, ensuring Scheme and Regulatory compliance, developing Scheme relationships and risk decisioning governance. Member of COO Leadership Team, ensuring robust divisional performance amidst significant growth. Member of UK Finance Payment Acquiring Policy Committee (PAPC), tasked with providing industry feedback on national payment discussions.

Harvard University

Investment Theory and Applications

Monash University

Bachelor of Business (Banking and Finance) and Arts (International Relations)

FINSIA

Professional Banking Fundamentals