Hugh Gallagher
Helping Enterprises Drive Growth | Bus Dev - Market Development & Expansion | Client Success - Expert in Onboarding, Retention (90+%), & Product Adoption | Deal Maker - Winning Strategic Proposals
- Role
- Senior Account Customer Success Manager at Rimini Street
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Hugh Gallagher
As a results-driven leader in Account Management, Customer Success, and Business Development, I excel at driving growth through the identification, negotiation, and closure of complex deals for both new logos and renewals. With extensive experience collaborating with C-suite executives in business and government sectors (Federal & SLED), I specialize in transforming client operations through tailored consulting, innovative industry solutions, IT/application modernization, and managed services.My strength lies in understanding customer goals and aligning them with strategic account development. I lead cross-functional teams through the entire deal lifecycle, from qualification to successful closure, ensuring a seamless experience for clients. By cultivating long-term relationships, I enhance customer satisfaction and loyalty while delivering customized solutions that drive measurable ROI.I am passionate about empowering clients to achieve their objectives and navigate their unique challenges, ensuring that they receive the maximum value from our partnerships.
Experience
Senior Account Customer Success Manager
Nov 2023 — Present · Richmond, VA, US
In my role as a Senior Account / Customer Success Manager at Rimini Street, I spearheaded client relationship management, strategic partnerships, and revenue growth. Leveraging my expertise in enterprise software support, I successfully collaborated with key stakeholders to drive business outcomes and deliver exceptional customer service.
Education
University of Maryland Global Campus
Master's degree
Longwood University
Bachelor's of Science
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