Hughes Williot
Executive Interim & Transition Manager Advisory Board Member Complexchaos (Ai) @Peak Customer Solution
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WORK HISTORY
Executive Interim & Transition Manager Advisory Board Member Complexchaos (Ai) @Peak Customer Solution
Referenced by leading interim management firms: EIM France | VALTUS | X-PM | Wayden™ | Delville Management | OMS & CO Switzerland (Expert Partner)| InfortiveAs an Interim Executive (CIO, COO, Project Director, Global Account Manager), I support organizations during critical transformation phases, combining operational leadership, AI-driven innovation, and customer experience expertise. My focus: accelerate impact, align teams, and deliver measurable outcomes in demanding environments. In addition, I currently serve on the advisory board of an AI company, which allows me to stay at the forefront of innovation and help shape practical applications of emerging technologies.Key missions & contributions:🤖 AI-enabled transformation: Applied AI to predictive analytics, service delivery forecasting, process automation, and enhanced customer journeys. I lead AI Generative projects end-to-end, ensuring strategy, governance, and execution align with business objectives.🧬 Customer Experience: Designed and implemented journey mapping and success metrics (CSAT, NRR, SLA, CPI) to strengthen engagement and loyalty. Sustainability: Guided CSRD/ESRS implementation, including double materiality assessments, supported by AI-powered reporting insights. Capability building: Delivered training on Customer Success fundamentals, finance, and P&L with a focus on AI’s role in measuring and improving performance. Program leadership: Directed complex projects with full accountability for governance at C-level, strategic planning, budget & resource allocation, and change management.
EDUCATION
MIT Sloan School of Management
Management Executive Program, Artificial Intelligence: Implications for Business Strategy, Artificial Intelligence
ABOUT HUGHES WILLIOT
Global Transformation, Performance & Organizational Leader with 20+ years of experience…
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