Kevin Hughes
Helping Auto Repair Shops Succeed Through Technology & Data
- Role
- Customer Success Manager at AutoVitals
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Kevin Hughes
Over the past several years, I’ve partnered with single-location shops, multi-shop…
Experience
Customer Success Manager
Jun 2021 — Present · Bend, OR, US
Advise and coach independent auto repair shops—ranging from single locations to multi-shop and enterprise accounts—on best practices for using our CRM, marketing, and loyalty products to increase revenue, improve customer retention, and automate customer communications- Lead onboarding, training, and implementation for new accounts, ensuring a smooth transition and strong initial adoption- Conduct regular QBRs (Quarterly Business Reviews) for multi-shop customers to align on goals, measure performance, and identify growth opportunities- Monitor customer engagement and satisfaction, proactively address risks, and develop action plans to reduce churn- Serve as the voice of the customer, collaborating with product & support teams to resolve technical issues and improve the overall client experience.
Education
California State University-Long Beach
Bachelor's degree
Skills
- Social Media Marketing
- Microsoft Excel
- Social Networking
- Recruiting
- Leadership Development
- Leadership
- Microsoft Office
- Sales
- Public Speaking
- Report Writing
- Digital Marketing
- Management
- Team Building
- Market Research
- Customer Service
- Marketing
- Project Management
- Social Media
- Research
- Web Design
- Worktraits Assessment
- Strategy
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