Hugh Thorogood

Information Technology Service Delivery Manager @Ocado Retail

As an IT Service Delivery Manager at Ocado Retail, I have played a crucial role in ensuring the seamless and efficient delivery of IT services throughout the organisation. Over the past years, my role has focused on optimising IT operations, managing critical vendor relationships, and leading key projects to enhance our technology landscape and support our evolving business needs.Strategic Service Delivery: Managed and improved IT service delivery, ensuring high availability and performance of IT systems and infrastructure.Operational Efficiency: I continuously analyse operational expenditure to identify and eliminate inefficiencies, from challenging platform recommitments to removing unused host pools, ensuring that technology investments are both strategic and cost-effective.Vendor and Contract Management: Successfully negotiated and managed relationships with essential IT vendors, including Cognizant, Google, Adobe, CDW, Devoteam, NCC Group, and various others. Included overseeing contract renewals, reviewing proposals, and ensuring service level agreements were met. Operational Excellence: Addressed and resolved critical operational issues by engaging with vendors and internal teams to drive solutions. Stakeholder Collaboration: Collaborated closely with internal departments and external partners to align IT services with business objectives and ensure robust security and operational frameworks.