Hugh Leslie
Head of Live Service Operations @Dayshape
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WORK HISTORY
Head of Live Service Operations @Dayshape
EDUCATION
Northumbria University
Bachelor of Science - BS, BSc (Hons) Computing for Business
ABOUT HUGH LESLIE
I am a senior technology leader with a proven record of stabilising and modernising complex IT estates in regulated and operationally critical environments. I take organisations from fragmented, legacy-dependent technology to resilient, well-governed and scalable platforms that enable confident growth.Over the last 20 years I have led transformation programmes across automotive, logistics, financial services and outsourced service environments. My work has consistently delivered:• Consolidation of overlapping ERP and operational systems to remove legacy complexity and improve data integrity• Sustained service reliability, achieving 99.99% uptime through structured incident response, observability and operational discipline• Azure-led infrastructure modernisation, closing on-premise data centres and establishing predictable, secure cloud platforms• Reduction of key-person and supplier dependency through capability uplift, leadership development and clear operating models• Vendor and SI contract reset, restoring accountability, transparency and commercial valueI operate effectively in resource-constrained, politically shaped and multi-stakeholder environments, where clarity of direction, measured pace and reliability of execution matter. I set clear expectations, establish governance, and ensure ownership is embedded at the appropriate level in the organisation.My leadership approach is calm, structured and outcome-driven. I build confidence, reduce operational risk and create technology functions that are stronger, more resilient and more capable than the ones I inherited.If your organisation needs to stabilise, simplify and strengthen its technology foundations, I am always open to a conversation.
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