Hugh J.

About Hugh J.

My mother was a non-traditional student who used education to create stability and opportunity for our family. That stayed with me.After starting my career in finance at General Motors, followed by the mortgage industry, I made a deliberate choice in 2004 to spend my life in the field that changed hers, higher education.For over 20 years, I\'ve led campus and regional operations across the full student lifecycle: enrollment, retention, outcomes, and culture. I specialize in turning underperforming or transitioning institutions into high-functioning, student-centered campuses combining operational rigor with the kind of leadership that actually retains faculty, motivates staff, and moves the needle on student success.What I bring that\'s uncommon in this space: a finance background that sharpens every operational decision, deep experience in change management and conflict resolution, and a growing focus on AI-driven marketing and growth strategy.If you\'re building, fixing, or scaling an educational institution or looking for a thought partner on where higher ed is headed, I\'d welcome the conversation.CORE SKILLS AND EXPERTISE Daily Operations Management Performance Management & Training Top Sales Generation Strategies Reporting & Documentation Team Management & Development Customer Engagement Strategy Policies Development & Implementation P&L Management Marketing/Business Growth Strategies Account/Vendor Management Metrics & KPI`s Analysis Call Center Leadership Top Sales Performer & Trainer Multi-Site/Location Management High Volume Management Customer/Client Satisfaction/NPS Leadership Coaching & Mentoring Vendor

Experience

1. Co-founder

   Wonup

   Mar 2022 — Present

   End-to-end engagement/experience App helping you manage and maximize student/client/customer outcomes. A gamified user experience app.

Education

• Dale Carnegie Training

  The Dale Carnegie Course

• The Pacific Institute

  Investment In Excellence

• University of Oregon

  B.S., Finance and Management

• University of Phoenix

  Master of Business Administration (M.B.A.)

Skills

• Adult Education
• Distance Learning
• Academic Advising
• Faculty Development
• Management
• Career Development
• Accreditation
• Retaining Customers
• Training
• Recruiting
• Higher Education
• Staff Development
• Instructional Design
• Student Counseling
• E-Learning
• Career Counseling
• Leadership
• Campusvue
• Teaching
• Time Management
• Student Development
• Job Search Strategies
• Business Administration
• Customer Retention
• Strategic Planning
• College Recruiting
• Interviews
• Leadership Development
• Resume Writing
• Student Financial Aid
• Public Speaking
• Student Engagement
• Marketing
• Business Strategy
• Campus
• Educational Leadership
• Admissions
• Life Coaching
• Curriculum Development
• Event Planning