Hugh Bischoff

About Hugh Bischoff

Hello everyone! I\'m Hugh J. Bischoff, a results-oriented and resourceful resort manager with a proven history of success in maintaining lodgings, ordering supplies, ensuring high-quality hospitality services, organizing events, and making sure all needs covered. I am adept at managing complex operational processes, relationships, capital project, and long term planning across multiple facets of organizations. I have strong background in business development, sales strategy, and customer experience. Adept at prioritizing tasks and completing in timely fashion thereby producing positive results. I am skilled in directing all facets of daily activities, including ensuring that all shifts are full staffed and implementing innovative guest interaction policies. I have proven effectiveness at cultivating strong relationships with resort staff, maintenance staff, kitchen staff, vendors, suppliers and guests. Utilizing my compassionate and pragmatic interpersonal skills, I can easily influence, yet not intimidate the people I work with. This has allowed me to become known as extremely likable and have a great ability to empathize with customers and staff alike, thereby, having highest employee engagement scores in my company.My area of expertise includes- Hospitality Management - Resort Operations Management - Event & Project Management - Budgeting & Cost Containment- Policies & Procedures Compliance- Team Building & Leadership- Guest Satisfaction - Process Optimization - Sales & Marketing Strategies If you ever want to talk about innovation, process excellence, and creativity, feel free to connect with me via phone or email.

Experience

1. Resort General Manager V

   Wyndham Destinations

   May 2019 — Present · Las Vegas, NV, US

   In my most recent role, I perform various tasks, including preparing budgets, providing exceptional customer service, interior and exterior cleaning and maintenance, coordinating departmental activities, and overseeing food and beverage. I oversee day-to-day operations and profitability of resort complex.The achievement from this role have included the following- Streamlined daily functions as general manager across 402-unit, campus-style vacation ownership property, maintaining 89% annual occupancy with over 33K turns on yearly basis further comprising of 170 associates,$22M operating budget, and closely partnered with $110M onsite sales and marketing operations.

Skills

• Restaurant Management
• Resorts
• Employee Training
• Rooms Division
• Hotel Administration
• Concierge Services
• Budgets
• Food
• Yield Management
• Hospitality Industry
• Restaurants
• Event Management
• Meeting Planning
• Hotel Management
• Hiring
• Property Management Systems
• Rooms Division Management
• Leadership
• Convention Services
• Vacation
• Tourism
• P
• Pre-Opening Experience
• Event Planning
• Customer Satisfaction
• Training
• Timeshare
• Guest Recovery
• Leisure
• Catering
• Process Scheduler
• Spa
• Food
• Forecasting
• Hospitality
• Pre-Opening
• Lodging
• Front Office
• Leisure Travel
• Management