Hudha Kuruprakandy

IT Service Analyst @Flynn Group of Companies

Mississauga, ON, CA

Streamlined IT onboarding by enrolling IT equipment with Intune Autopilot or MDT, managing user accounts and AD group and M365 licenses assignment through Adaxes leading to improved efficiency•Resolved technical issues such as network and application downtime across multiple systems for end users using Zendesk and ITSM Jira, significantly enhancing service reliability and end user productivity•Optimized device management by utilizing Intune for app installations, executing remote wipe commands and creating security groups, which resulted in enhanced device security•Maintained the protection and integrity of IT systems by implementing and managing CrowdStrike and Netskope, ensuring robust security and comprehensive threat prevention.

Humber College

IT Infrastructure Bridging Program, Information Technology

Dufferin-Peel Catholic District School Board

Internationally Trained Co-op Program

Government Engineering College Wayanad

Bachelor of Technology, Electronics and communication Engineerng