Heather Shuryan
Customer Success Management @ Salesforce | 8x Salesforce Certified 🏆 | Using my unique superpowers to transform customer satisfaction into exponential growth! 🚀
- Role
- Customer Success Manager, Tmt at Salesforce
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Heather Shuryan
Did you know that a whopping 96% of customers emphasize the importance of exceptional customer service in their loyalty to a brand?(Forbes)As a dedicated Customer Success Consultant, I commit to ensuring that every customer interaction leaves a lasting impact! With 10+ years of experience in building relationships with customers, I go beyond just managing success; I am an architect of extraordinary customer journeys. During my time at Salesforce, I consulted with hundreds of customer stakeholders and advised them on how to tailor their strategies for product adoption, seamless onboarding, and effective change management. Helping customers achieve their most ambitious business objectives gets me excited.Beyond my professional life, I’m constantly trying out new vegetarian recipes in my kitchen. I also dedicate my time to local volunteer work with PDXWIT. And, on the weekends, you might find me in Oregon\'s beautiful wine country, savoring the tranquility, and delighting in a glass of Pinot as I embrace the scenic wonders of this region.Let’s be friends! I\'m always looking to grow my professional and personal network. Feel free to connect via LinkedIn or contact me directly at h••••••••@gmail.com.Competencies: Customer Success Strategy, Conflict Resolution, Relationship Building, Stakeholder Management, Customer Retention, Strategic Planning, Renewals, Account Management, Software as a Service (SaaS), Project Management, and Salesforce CRM.
Experience
Customer Success Manager, Tmt
Apr 2025 — Present · Seattle, WA, US
Serve as the single POC for the orchestration of all Success deliverables, experience, renewal, and expansion- Maintain stakeholder relationships with IT and executive leadership - Support customers in achieving their business goals through proactive guidance, identifying potential risks, and guiding the adoption of new features
Education
Questrom School of Business, Boston University
Master of Business Administration - MBA, Business Administration and Management, General
Wayne State University
B.A, Journalism
2003 — 2008
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