Hector Santiago-Bernier

About Hector Santiago-Bernier

I build relationships, bridge gaps, and provide exceptional customer success.I grew up in a bilingual family in Omaha, so I learned Spanish to connect with my family in Puerto Rico and English to connect with my community in Nebraska. My roots are in Puerto Rico and Omaha, and I’m the bridge between both. At LinkedIn, I help members bridge gaps in knowledge by showing them how to use various products. Filling job openings can be a lengthy and expensive process, but speaking to members in a language they understand helps them make educated and informed decisions about their next steps. When I’m not in the office, you might find me at Coneflower Creamery enjoying ice cream or out for brunch with my wife and daughters Stella, Vivienne and my son Graham. Connecting, engaging, adapting, and experiencing new things are core to who I am. If I can help you in any way, please feel free to reach out!

Experience

1. Associate Account Director - Linkedin Talent Solutions (Small Business)

   Linkedin

   Jul 2021 — Present · Omaha, NE, US

   Customer Success:• Partner with executive stakeholders to align LinkedIn solutions with broader business goals, talent strategies, and workforce planning.• Lead Quarterly Business Reviews (QBRs) to present adoption metrics, ROI, and best practices, influencing expansion and multiyear renewals.• Ensure existing customers understand product features and maximize platform value, including HRIS and ATS integrations that automate and enhance recruiting workflows.• Onboard new customers and users, providing tailored guidance for a smooth transition and early adoption success.• Pull and analyze utilization data for Recruiter, Company Pages, and LinkedIn Learning to drive adoption and demonstrate ROI.• Share best practices, conduct ROI analyses, and deliver tailored recommendations to maximize client value.• Provide product updates and insights to keep customers informed about new features and upcoming roadmap direction.Community Involvement and Team Collaboration:• Mentor new hires to ramp up quickly and confidently, sharing proven strategies that contribute to broader team success.• Support colleagues across regions by coordinating with cross-functional partners to solve challenges and ensure a consistent customer experience.• Omaha Social Impact Committee – Present to external organizations (college students and local businesses) on the power of LinkedIn and professional networking, fostering community engagement and education.Sales:• Manage a $3M+ book of business (400 clients), driving sales, renewals, and customer retention o Achieved 106% attainment ($2.6M revenue) in the last fiscal year o Achieved 120% attainment ($2M revenue) in the first half of the current fiscal year• Sell SaaS products including Recruiter, Job Slots, and Employer Branding• Lead early renewal conversations and consistently meet KPIs and forecasts• Act as a trusted advisor to senior decision-makers and driving strategic conversations

Education

• University of Nebraska at Omaha

  Bachelor of Business Administration (B.B.A.), Marketing And Spanish

  2006 — 2011

Skills

• Marketing Strategy
• Budgets
• Analysis
• Customer Service
• Microsoft Word
• Inventory Management
• Social Media
• Process Improvement
• Powerpoint
• Microsoft Excel
• Marketing
• Public Speaking
• Event Planning
• Leadership
• Supply Chain
• Microsoft Office