Harshita Ruymann

Director, Analytics, Insights and Data Products @Blue Cross Blue Shield of Massachusetts

Boston, MA, US

I serve as a senior leadership team partner guiding the development and implementation of end-to-end data and analytics strategy related to the digital and omni channel platforms. A large part of my role involves architecting data models for enterprise use cases and influencing leadership approval to develop and implement the new data products.• Collaborated cross-functionally and developed KPIs using OKR strategy for complex programs, ensuring alignment to KPIs and creating transparency and accountability.• Drove annual cost savings via automation and analytics engineering of ~20%.• Built the strategic analytics product; navigating 3 million customers to care options.• Led product development and operations for machine learning/artificial intelligence-based data.• Improved operational efficiency 32%, through focused cross-functional collaboration related to product releases and demos.• Leveraged product feature A/B testing and customer journey insights, increasing NPS to >80%.• Built the business case for the omni channel data science product and influenced leadership approval.­ Selected to lead the initiative and manage the budget.­ Reduced reporting time by 80%.• Launched data engineering project to protect data sources and implement data governance across the enterprise.• Determined need to improve pre- and post-launch communication and led creation of executive dashboard, improving launch management and accountability.• Hired, selected and developed a multi-disciplinary team (product owner, product manager, data engineers, analytics engineers, scientists, ML engineers).• Recognized measured risk taking and curiosity and built an inclusive, innovative culture.

Arizona State University - W. P. Carey School of Business

Master of Science - MS

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor of Engineering (B.E.)