Hruthvij Chavan

About Hruthvij Chavan

I am a growth-oriented professional with a foundation in Product thinking, Performance Marketing, and Customer Escalation Management.With experience handling high-priority customer escalations, I have developed strong problem-solving skills, stakeholder communication abilities, and a deep understanding of user behavior and pain points. This experience shaped my interest in building better products and optimizing user journeys.I bring product knowledge in requirement understanding, customer experience insights, and structured thinking, combined with hands-on exposure to Meta Advertising and performance-driven marketing fundamentals. I am particularly interested in working at the intersection of Product and Growth, where user psychology, data, and experimentation drive measurable outcomes.My focus areas include:• Conversion optimization• Funnel analysis• Performance marketing fundamentals• Customer experience improvement• Data-driven decision makingCurrently building deeper expertise in growth strategy while leveraging my background in escalation management to understand real customer problems at scale.Open to opportunities in Product, Growth, and Performance Marketing roles.

Experience

1. Account Management

   Sutherland Global Service Limited

   Jan 2024 — Present · IN

   Interacted with 100+ users/day, extracting first-hand product insights to identify top friction points in subscription, payment & content discovery flowsMaintained 95%+ CSAT by applying UX empathy, quick troubleshooting & structured communication boosting customer trust and retentionFlagged 3 recurring UX bottlenecks causing user drop-offs - escalations adopted for workflow redesignPartnered with QA teams to validate new feature updates, reporting defects impacting journey completionTracked conversion blockers in subscription renewals & trial activation journeys enabled internal prioritization of fixesLogged qualitative feedback into CRM - converted into quantified product-impact metrics and shared with cross-functional teams

Education

• University of Mumbai

  Master of Commerce, Advanced Accountancy

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration , Finance, General

• St. Marys College

  High School, Business/Commerce

• VPM's K.G Joshi College of Arts & N.G Bedekar College of Commerce

  Bachelor's of Commerce, Financial Markets