Hrushikesh B.
IT Support Specialist | AWS Certified | M365 & Hyper-V | 6+ Yrs in Infrastructure & End-User Support
- Role
- Desktop Support Technician at YouGov
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hrushikesh B.
IT Support Specialist with 6+ years of experience providing global end-user and…
Experience
Desktop Support Technician
Mar 2024 — Present · Mumbai, IN
Onboarding and offboarding processes across the APAC region, including account setup, accessprovisioning, and IT inductions for new employees. Resolved incidents within SLA using proactive communication via Slack/email, ensuring minimal downtime and excellent user experience. Provided Tier 1 and 2 remote support through TeamViewer, resolving priority tickets through a dedicated urgent-support channel. Managed imaging and secure device disposal per NIST 800-88r1 standards; handled end-to-end device lifecycle. Collaborated with senior engineers on firmware upgrades and backend maintenance of core infrastructure.
Education
Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Bachelor of Science
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