Ruby Sathiyan

About Ruby Sathiyan

I thrive in fostering relationships and supporting both employees and management with a…

Experience

1. HR Operation Advisor

   Microsoft

   Jul 2023 — Present

   Provides operational and support services for Microsoft HR programs, with primary areas of focusbeing customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management.Facilitated knowledge sharing on complex cases, serving as a mentor for process streamlining. Maintained a customer-centric approach and service mindset, implementing initiatives to promote employee engagement and satisfaction.Resolved escalated issues and ensured high levels of customer satisfaction.Worked in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.Recommend solutions to process failings and contribute to the continuous improvement processResolving Insurance, stocks,Gratuity and pf related queries.Ensured the measurement and reporting of customer satisfaction takes place and that outcomes are deployed into the HR Shared Services - Service Improvement Programme.Conducted regular audit to ensure the accuracy and integrity of employee data and to meet the compliance. Provided high-quality, consistent HR guidance and customer service support to managers and employees, resolving issues within specified SLA through the HR Ticketing system (AskHR), calls, and emails on the offboarding and payroll process. Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.Processed daily HR transactions, including new hires, terminations, and employee changes.Delivered timely and accurate payroll services including pre payroll tasks are completed,the payroll run and post processing tasks are completed adhering to schedules.

Education

• MGUniversity

  Bachelor of Engineering - BE, Electronics & Instrumentation

• Imperial College London

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

• Indira Gandhi National Open University

  Master of Arts - MA, Psychology