Hritik Chahal
Customer Experience & Operations | Amenify (US) | Driving Satisfaction & Service Excellence
- Role
- Customer Support Specialist at Amenify
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Hritik Chahal
Customer Experience Specialist with 3+ years of expertise in Support, CRM, and Client…
Experience
Customer Support Specialist
Jul 2025 — Present · Gurugram, IN
As a Customer Support Specialist at Amenify, I serve as a key touchpoint for clients across the United States, delivering prompt, thoughtful, and solution-oriented support for a range of service-related inquiries. With a strong focus on client satisfaction and experience enhancement, I ensure every interaction reflects the brand’s commitment to excellence.I collaborate closely with cross-functional teams—operations, product, and service partners—to resolve issues efficiently, streamline processes, and optimize the end-to-end client journey. My role demands a high level of adaptability, communication finesse, and operational awareness, all of which I bring consistently to every task. Backed by consistently high performance metrics, I have earned a reputation for reliability, ownership, and proactive problem-solving.Driven by both data and empathy, I not only meet but exceed performance expectations, contributing to the team’s success while elevating the support ecosystem at Amenify. Whether it’s resolving complex cases or improving internal workflows, I approach every challenge with a mindset of continuous improvement and excellence.
Education
Sharda University
BSc - Bachelor of Science (Hons), Food Science and Technology
2018 — 2021
Central Board of Secondary Education
High School, Science and Arts
2013 — 2014
CHANDIGARH UNIVERSITY
Master of Business Administration - MBA, Business Administration and Management, General
Central Board of Secondary Education
Intermediate , Science
2015 — 2016
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