Hrithik Ghorpade
Associate-II Product, System & PLM Engineer at Capgemini Engineering
- Role
- Associate-ii Product, System & Plm Engineer at Capgemini Engineering
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
Experience
Associate-ii Product, System & Plm Engineer
May 2024 — Present · Pune, IN
Global Technical Support- Provide expert technical support for Creo Windchill, Minitab, Mathcad, and Creo View to users worldwide- Handle installation, configuration, and user assistance via phone, email, and remote support tools, utilizing ticket handling through ServiceNow.2. Effective Communication- Clearly and effectively communicate technical concepts to users with varying levels of technical proficiency.3. Issue Identification and Resolution- Identify and troubleshoot issues with Creo and Windchill software, delivering timely and effective solutions to customers.4. Collaboration and Escalation- Collaborate with internal teams, including development and product management, to identify and escalate product issues, actively contributing to their resolution.5. Knowledge Base and Documentation- Create and maintain knowledge base articles and technical documentation related to Creo and Windchill software issues and solutions.6. Testing and Validation- Actively participate in software testing and validation efforts to ensure high-quality software releases.7. Team Collaboration- Work both independently and collaboratively in a team environment, fostering cross-departmental collaboration to provide comprehensive technical support to users globally.8. Continuous Learning- Stay up-to-date with the latest features and updates in Creo and Windchill software to ensure effective and current end-user support.
Education
St. Ursula School, Kankavali
Secondary School Certification Program
2006 — 2016
PIMPRI CHINCHWAD EDUCATION TRUST'S PIMPRI CHINCHWAD COLLEGE OF ENGINEERING AND RESEARCH, LAXMINAGAR, RAVET
BE - Bachelor of Engineering
2018 — 2022
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