Hrisikesh Roy

Support Specialist @Springworks

Bengaluru, IN

Promoted to Support Specialist 1 within 6 months of joining as an intern, based on consistent performance and quality of work- Part of the Enterprise Client Team, responsible for managing high-priority background verification (BGV) cases for enterprise clients — the highest-tier client segment at Springworks- Conduct high-volume BGV of candidates, proactively communicating insufficiencies and guiding them toward submitting the correct and sufficient documentation- Ensure a smooth and timely resolution of verification gaps — majorly covering employment, education, address, ID, and court checks — for enterprise-level candidates- Deliver empathetic, professional communication across both voice and written channels, maintaining candidate trust while meeting client SLAs- Support and guide new interns on case handling, email communication standards, and platform usage (Zoho CRM).