Hrisikesh Roy
In the Transition Phase | Reflecting, Learning & Preparing | Sharing Lessons from the Journey | MSc Economics Graduate | Academic Performer of the Year 2023-24
- Role
- Support Specialist at Springworks
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Hrisikesh Roy
Graduate with a Bachelor\'s degree in Economics. Possessing a comprehensive understanding…
Experience
Support Specialist
Dec 2025 — Present · Bengaluru, IN
Promoted to Support Specialist 1 within 6 months of joining as an intern, based on consistent performance and quality of work- Part of the Enterprise Client Team, responsible for managing high-priority background verification (BGV) cases for enterprise clients — the highest-tier client segment at Springworks- Conduct high-volume BGV of candidates, proactively communicating insufficiencies and guiding them toward submitting the correct and sufficient documentation- Ensure a smooth and timely resolution of verification gaps — majorly covering employment, education, address, ID, and court checks — for enterprise-level candidates- Deliver empathetic, professional communication across both voice and written channels, maintaining candidate trust while meeting client SLAs- Support and guide new interns on case handling, email communication standards, and platform usage (Zoho CRM).
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