Hrishikesh Singh
Advance Banking Specialist @First Direct
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WORK HISTORY
Advance Banking Specialist @First Direct
Leeds, GB
Working in Wealth Management and personal banking division. • Being responsible for responding to customer inquiries via phone, email, and chat in a timely and professional manner. Providing accurate information and solutions to customer problems, including account inquiries, transaction processing, and problem resolution. • Building strong relationships with customers by understanding their needs and providing personalized support. Empathizing with customers and providing them with a positive experience when they interact with the bank. • Maintaining accurate records of customer interactions and processing transactions in an accurate and timely manner. Requiring attention to detail and the ability to multitask throughout the process. • Collaborating with other teams to resolve complex customer issues. Communicating effectively with colleagues from different departments and be willing to share information and knowledge to provide the best customer service possible. • Keeping up-to-date with the latest product and service offerings to provide expert advice and support to customers. Also continuous learning and developing my skills and knowledge. • Identifying and reporting fraudulent activity or transactions that may be indicative of fraud or identity theft. Staying vigilant and having a good understanding of the bank\'s security protocols and tools. • Providing guidance on security measures to customers on security measures they can take to protect their accounts and personal information. This could include recommending strong passwords, using two-factor authentication, and avoiding phishing scams. • Resolving security-related issues for customers, such as resetting passwords, unlocking accounts, or investigating potential security breaches. Having a good understanding of the bank\'s systems and protocols, as well as strong problem-solving skills.
EDUCATION
University of Leeds
Master's degree, International Business
St. Paul's School, Darjeeling
Indian School Certificate Examinations, Business/Commerce, General
Christ University, Bangalore
Bachelor's degree, Business Administration and Management, General
Christ University, Bangalore
MA in Applied Economics, Economics
ABOUT HRISHIKESH SINGH
With a Master\'s degree in International Business (MIB) from the University of Leeds, I am an Advance Banking Specialist at First Direct, a division of HSBC UK Bank plc. I provide high-quality support and solutions to customers in the Wealth Management and Personal Banking division, leveraging my skills in research, strategy, and qualitative analysis. I respond to customer inquiries via phone, email, and chat, ensuring accurate and personalized solutions. I build strong relationships with customers by understanding their needs and providing empathetic support. I also collaborate cross-functionally to resolve complex customer issues and share knowledge. I maintain precise records and process transactions with attention to detail and multitasking. Additionally, I identify and report fraudulent activity, ensuring adherence to security protocols, and provide security guidance to customers. I am passionate about making a positive impact on the future, and I am always eager to learn and expand my knowledge and skills. I have a second Master\'s degree in Applied Economics and a Bachelor\'s degree in Business Administration from Christ University, Bangalore. I have also completed multiple certifications in competitive strategy, digital marketing, and financial modelling and valuation. I am excited to see where my skills and passion will take me in the future!
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