Hrishikesh Hanamshet
BFSI | Sales, Service & CX | Training | 10m Air Pistol Shooter (Reg. No: MHPM0806198802TH) registered with Maharashtra Rifle Association (Qualified for Pre-Nationals)
- Role
- Assistant Vice President - Central Training and Quality at YES BANK
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Hrishikesh Hanamshet
At YES BANK, I lead the Service Excellence Contact Centers\' Training Function, operating across Mumbai, Gurgaon and Chennai. We focus on elevating New Hire Training Performance, boosting Frontline Quality & Net Promoter Scores and empowering Service and Sales through training with an eye on optimizing the Cost to Income metric. With a Sales Background, I\'ve honed skills in Training and Development. My tenure at Sharekhan was marked by setting up training policies, analyzing training needs, and implementing effective training modules for enabling Digital Client Acquisition. I\'ve completed certifications in AML/KYC, Prevention of Cyber Crime & Fraud Management and Information System Banking from Indian Institute of Banking and Finance, post pursuing MBA in Finance from Institute of Management, Nirma University. I\'m a sports enthusiast with keen interest in Shooting, Boxing and Table Tennis. I\'m a 10m Air Pistol shooter registered with Maharashtra Rifle Association and have qualified for Pre-National Shooting Competitions.
Experience
Assistant Vice President - Central Training and Quality
Jul 2023 — Present · Mumbai, IN
Managing the Training Function at Service Excellence Contact Centers across 3 locations i.e. Mumbai, Gurgaon and Chennai with 7 DR Training Managers broadly covering Training Excellence, Customer ExperienceKey Parameters include:a. New Hire Training Performance and Refresher Trainings Efficacyb. Sales Training to frontline for Service to Sales empowerment to improve on Cost to Income metricc. Improve Frontline Quality Score and Net Promoter Score at Contact Center
Education
Institute of Management, Nirma University
Master of Business Administration (MBA)
2011 — 2013
Indian Institute of Banking and Finance
Prevention of Cyber Crime and Fraud Management
National Institute of Securities Markets (NISM)
Reseach Analyst
Indian Institute of Banking and Finance
Anti-Money Laundering and Know Your Customer (AML / KYC)
Indian Institute of Banking and Finance
Certified Information System Banker
JSPM's Rajarshi Shahu College of Engineering
Bachelor of Engineering (BE)
2005 — 2009
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