Hrishikesh Srivastava
Lead Manager – Delivery | 20+ Years in BPO | Service Delivery | Attrition Control I Client Success | P&L Ownership | Tech Savvy | Strategic Growth II
- Role
- Lead Manager Deputy Genaral Manager at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hrishikesh Srivastava
Seasoned professional with over 21 years of dynamic BPO experience since October 2004. Excel in cross-functional collaboration, addressing challenging solutions to enhance effectiveness. Proven expertise in managing diverse international and domestic accounts spanning technical support, helpdesk, semi-tech, telecom, travel, and retail sectors. Adept at ensuring client satisfaction, end-to-end delivery, SLA compliance, and revenue optimization. Demonstrates strong leadership in people management, contributing to a stellar career marked by continuous success.
Experience
Lead Manager Deputy Genaral Manager
Jul 2023 — Present · Hyderabad, IN
Job Title: Lead Manager / Deputy General Manager (Tech Mahindra)Duration: Since July 10thRole Overview:I am a Lead Manager / Deputy General Manager at Tech Mahindra, responsible for managing various aspects of our work for a prominent telecom brand in Australia. My role can be broken down into several key responsibilities:End-to-End Delivery Management: I oversee the entire process of delivering services, from planning to completion, ensuring client satisfaction.Revenue Management: I manage the financial side of projects, optimizing profits and financial health.People Management: I nurture and lead my team, fostering growth and teamwork.Client and SLA Management: I maintain strong client relationships and ensure we meet our Service Level Agreements (SLAs).Delivery Focus: Faults and Consumer Services: My day-to-day work revolves around managing faults and ensuring a positive consumer service experience. We measure customer satisfaction through the Net Promoter Score (NPS).Why I Love My Role:I am passionate about my role because it allows me to be part of a dynamic industry, work with great people, and directly contribute to customer satisfaction. I take pride in Tech Mahindra\'s commitment to excellence and look forward to connecting with others in the telecom and technology fields
Education
Indira Gandhi National Open University
Bachelor of Commerce - BCom, Business/Commerce, General
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