Hrishikesh

About Hrishikesh

Accomplished ITSM & Transformation Leader with 16+ years of expertise in service…

Experience

1. Solutions Architect

   Tata Consultancy Services

   Jan 2023 — Present · Noida, IN

   Solution Architect – ITSM | ITIL | Process Consulting | Cross-Industry ExpertiseStrategic and outcome-oriented Solution Architect with extensive experience delivering ITSM/ITIL-based solutions across all major industry verticals including BFSI, Manufacturing, Retail, Telecom, and Healthcare. Specialized in handling proactive and reactive solutions (RFP/RFI/RFQ/BAFO/Solution Defence responses)to address customer pain points with precision and excellence.Lead high-impact ITSM solutioning for proactive RFPs, RFIs, and RFQs, ensuring alignment with client requirements, ITIL best practices, and industry benchmarks.Drive reactive solution design by assessing current-state challenges and delivering tailored, rapid-response solutions that meet urgent business needs.Conduct end-to-end process assessments, maturity evaluations, and audits to uncover inefficiencies and recommend actionable improvements.Architect process transformation roadmaps backed by the ITIL framework to uplift operational maturity and service excellence.Execute full lifecycle process design and deployment using the 5D methodology (Discover, Design, Develop, Deploy, Deliver) for structured and scalable delivery.Create and maintain a robust repository of solution decks, SOPs, process documents, frameworks, and reusables to enable consistency and quality across engagements.Serve as a core member of the Center of Excellence (CoE), driving innovation, standardization, and continuous improvement in ITSM solutioning practices.Deliver trainings, workshops, and coaching sessions to internal stakeholders and client teams, enhancing process capability and solution readiness.Partner closely with cross-functional teams—sales, delivery, and CoE—to build value-driven, customer-centric solutions tailored for diverse business environments.Focused on delivering strategic value through ITIL-aligned solutions, continuous process improvement, and cross-vertical domain expertise.

Education

• Shivaji University

  Bachelor of Engineering (B.E.)

  2001 — 2005

• Magadh University

  12th

  1998 — 2000

• D.A.V.Public School

  10th

  1997 — 1998

Skills

• Itil V3 Foundations Certified
• Itil
• Vendor Management
• IT Service Management
• Itil Service Operations Certified
• IT Operations Management
• Itil Service Strategy
• Team Management
• Project Management
• Pmp Trained
• Business Process Improvement
• Management
• Outsourcing
• Service Level Management
• Team Leadership
• Itil Service Transition Certified
• Itil Continual Service Improvement Certified
• Service Delivery
• Incident Management
• Business Analysis
• Ms Project Trained
• Sla