Harry Reyes
Tech Support @DNEG
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WORK HISTORY
Tech Support @DNEG
Montreal, QC, CA
Establishing world-class support to one of the leading visual effects and animation studios-Working with a team of global technology professionals to provide onsite and remote support to artists/users.
EDUCATION
Adamson University
BS Computer Engineering
Ilocos Norte National High School
Special Sciance Class
SKILLS
ABOUT HARRY REYES
A results-oriented technology professional and a team player, with more than a decade of extensive experience in excellent service delivery. Global experience in a variety of technical roles including: noc engineer, enterprise alert technician and technical support professional. Diverse industry exposure including: VFX, Port/Logistics, Banking/Finance/Insurance, Government and Telecommunications. Certification Cisco Systems, Inc. March 30, 2023 Cisco Certified Network Associate (CCNA) 200-301 Technical Skills and Qualifications Knowledge in Wired Network (Cisco), Wireless Network (Cisco & Aruba ClearPass), Firewall (Cisco), Load Balancer (Citrix), Transmission Network (Huawei), Monitoring and Management (SolarWinds), Firewall Management (AlgoSec), IP Address Management & Domain Name System (Infoblox), Remote Console (Lantronix) and Orchestration and Automation (Ansible Tower). Familiarity in ITIL framework (Incident/Problem/Change/Release Management and CMDB) using ticketing tools such as ServiceNow and Remedy. Knowledge in Virtualization Technology (VMWare, Citrix XenApp). Knowledge in contact center applications provided by NICE, Avaya and Cisco. Exposure in different Operating Systems such as Windows (9x, NT, 200x Server), Macintosh (macOS and macOS Server), Linux (Red Hat or Debian flavor), Oracle Solaris and HP-UX. Proficient in using applications such as MS Office (Word, Excel, PowerPoint, OneNote, Outlook) for Mac and PC. Advance technical knowledge on both computer hardware and software troubleshooting. Analytical, keen on details, result-driven, dependable and approachable, with leadership skills and a good team player. Ability to work well under pressure, set priorities and make well-considered decisions. Interface effectively and professionally with all levels of management both internally and externally.
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