Vivek Rai

Support escalation engineer

Role: Support Escalation Engineer at Persistent Systems
Location: Gorakhpur, UP, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Vivek Rai

4+ years of IT-related experience, and I am actively seeking a new position. Working on a variety of services, including the ORACLE database, AWS, PLSQL, TOAD, Opsware, DB Weaver, Stratus, Netsuite, S3 Browser, Zendesk, and others.Managing servers and online databases of different flavors and versions.Being creative at work and looking for methods to automate the procedure.Be meticulous, pay close attention to details, and be open to learning and adapting to new situations.Excellent at managing escalation calls and customers.

Experience

Support Escalation Engineer
Persistent Systems
Jul 2025 — Present · Noida, IN

Education

Presidency public school
12, Science
2016 — 2017
Kurukshetra University
BBA, Information Technology
2017 — 2020

Contact information

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Work email
•••••@persistent.com
Personal email
•••••@•••••.com
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Current company

Persistent Systems

IT Services and IT Consulting · 30K employees · Pune, India

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by helping them reimagine the world. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We were named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026. Our Company fosters a values-driven and people-centric work environment that enables our employees to: - Accelerate growth, both professionally and personally - Impact the world in powerful, positive ways, using the latest technologies - Enjoy collaborative innovation, with diversity and work-life wellbeing at the core - Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers

persistent.com

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About Vivek Rai

Experience

Support Escalation Engineer

Education

Presidency public school

Kurukshetra University

Find verified contacts for anyone on LinkedIn