Priyanka Khandelwal

About Priyanka Khandelwal

As a dedicated Human Resources professional with extensive experience in HR operations and related processes like stakeholder management, Performance management, Policy guidance, escalations, Global mobility, etc. I have had the privilege of providing first-level escalation support for Human Resources Service Center staff. I am adept at determining quick resolutions for complex issues and escalating them to the appropriate COE or HR Operations Supervisor when necessary.My hands-on experience with company-specific SAP and Workday tools and my expertise in handling employee life cycle operations has made me a valuable first-level subject matter expert for most Human Resources administration issues. With a proven track record of following up on outstanding issues to ensure timely resolutions and keeping customers informed on the status, I have closed out numerous cases to the satisfaction of all parties involved.I have a wealth of experience working with vendors and internal customers to ensure compliance with applicable laws and regulations, and I have handled functions and processes of various regions around the globe, including APAC, UK, EH, and beyond. My combination of customer service and functional Human Resources experience has enabled me to provide accurate and prompt responses to a wide range of HR customer inquiries within an HR Service Center.I have also handled Global Mobility-related processes for Expats, Commuters, and Regional Expats/Commuters. I am excited to bring my unique skill set and experience to your organization and look forward to contributing to your success.

Experience

1. Senior Executive Human Resources

   Grant Thornton UK

   Aug 2023 — Present · Pune, IN

   Working closely with the wider business and key stakeholders to ensure business processes and service level agreements are met.Handling inbound calls from the wider business and key stakeholders, dealing with queries and providing support and guidance. Responsible for following up actions and ongoing enquiries, ensuring processes are completed to a high standard and make appropriate decisions and use your own judgement on work prioritisation ensuring expectations on service delivery can be met. Updating electronic personnel records when an employee’s personal details change using Workday. Ensuring correct tone and words are used when responding to clients and that corporate style is adhered to in all written communication. Ensuring compliance with the Data Protection Act and maintains confidentiality of employee information and the firm\'s data. Supporting team and department meetings, adding items to the agenda and taking responsibility for actions.

Education

• FABTECH TECHNICAL CAMPUS, COLLEGE OF ENGINEERING AND RESEARCH, SANGOLA

  Bachelor of Engineering (BE), Electronics and Communications Engineering

  2012 — 2016

• Pune jobs

  MBA - Master of Business Administration, Human Resources Management/Personnel Administration, General

  2018 — 2020