Hemendra Pandey
Technical Solutions Manager @AT&T
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WORK HISTORY
Technical Solutions Manager @AT&T
London, GB
Work as key SME for high revenue generating IoT programs in US, EMEA & APAC- Work with cross functional teams (Solution Architect, Business Development, Sales & Billing) to deliver excellent service experience to customers- Review Solution architecture while onboarding to identify key failure points, monitoring, alarms and key contacts for incident management- Technical consultancy to internal and external engineering in support of IoT services- Perform troubleshooting for technically complex issues - Manage critical issues, outages and executive escalations - Perform and present Root cause analysis (RCA) to key stakeholders per Service level agreements (SLA)- Service Management- Delivery of monthly Business performance reviews to strategic customers in EMEA
EDUCATION
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Technology, Electronics & Telecommunication
University of Bradford School of Management
Master of Business Administration - MBA
SKILLS
ABOUT HEMENDRA PANDEY
Reach me at s••••••••@gmail.com. An MBA graduate and an experienced telecommunication professional with two decades of experience in telcos, technology, research & development, operations and services. I am a focused professional specializing in technical operations for high revenue generating programs like Connected cars, IoT/IIoT/M2M and resellers. I have a demonstrable working knowledge of E2E network architecture for IoT solutions offering Data, SMS and Voice services over 5G/LTE/3G/2G networks, across global carriers (MNO). I have an illustrative carrier spanning system integration, verification, validation, performance, device conformance certification for GCF/PTCRB and roaming operations which helped me developed a broader comprehensive understanding of device and network protocols.Specialties:• Network Operations• RAN Operations & Troubleshooting• LAN/WAN Operations & Troubleshooting• Technical Leadership• System Integration & Testing• Incident/Change/Problem management• Root Cause Analysis• Service Assurance, Delivery & Management• Dashboard (KIBANA) & Scorecards• Project Management, Implementation & Rollout• Customer Support• SLA & KPI Compliance
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