Howard Soles
- Role
- Quality and Customer Experience Coordinator - Polyethylene Supply Chain at NOVA Chemicals
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Howard Soles
As Customer Insights and Engagement Manager at NOVA Chemicals, I bring over 15 years of…
Experience
Quality and Customer Experience Coordinator - Polyethylene Supply Chain
Nov 2017 — Present
Facilitate continuous improvements to the Quality and Customer Experience programs which has led to industry best complaints performance, world-class NPS, and average annual cost savings of $800K the past three years. Manage the Customer Feedback and CRM Complaints process with a focus on improving Customer Satisfaction, adhering to ISO 9001:2015 standards, and driving complaints to zero. Provide timely analysis and insights from customer feedback data utilizing Qualtrics and MS Power BI Dashboards to enhance the customer journey.
Skills
- Marketing
- Lead Management
- Social Media
- Public Speaking
- Crm
- Internet Research
- Writing Newsletters
- Lead Generation
- Sales Growth
- Sap Lumira
- Presentation Development
- Lead Scoring
- Crm Software
- Market Research
- Selling
- Dashboard Metrics
- Plastics
- Business Strategy
- Forecasting
- Analytics
- Product Development
- New Business Development
- Process Improvement
- Negotiation
- Content Marketing
- Account Management
- Sales Presentations
- Sap
- Sales
- Pivot Tables
- Sales Funnels
- Data Analysis
- Sales Process
- Personal Branding
- Microsoft Excel
- Marketing Research
- Cold Calling
- Microsoft Office
- Analysis
- Digital Marketing
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