Howard Nochomovitz

About Howard Nochomovitz

If there\'s chaos in your IT groups, I can help bring some calm. As an individual contributor or team leader, I\'ll help your IT programs run with more efficiency. Solving operational and process issues is my passion along with delivering tangible results that make client’s shine. I’ve been tapped to turn around programs which resulted in renewals and growth. Success was achieved by rebuilding processes, cultures, and regaining client’s trust. My leadership philosophy is about being personable, proactive, analytical, and building relationships. What fuels me? A thirst to try new things, never afraid to ask Why, and learn from when things don’t go as planned. Let\'s connect: h•••••••@protonmail.com Proven Areas of Delivering Results Professional Services: Dedicated to delivering high-quality professional services, with a focus on engagement management and client satisfaction. Strategic Project Delivery: Orchestrated a multi-million-dollar hardware refresh project for Cisco, F5, and Check Point equipment at Sony Corporation data centers. Meticulously coordinated the project to minimize downtime for end-users globally. Leadership Excellence: Led teams to consistently meet and exceed monthly SLAs and SLOs, while maintaining an unwavering focus on achieving high Customer Satisfaction (CSAT) results. Process Optimization: Designed and implemented innovative processes, including new ServiceNow workflows and the adoption of Microsoft bookings. These efforts streamlined appointment-making, enhanced ticket routing, and significantly improved the overall end-user experience. Technical Proficiency: Possess strong skills in ITIL, ServiceNow, and Microsoft Office. Proven ability in resolving complex technical issues and providing effective solutions. Stakeholder Collaboration: Excel in stakeholder management, interpersonal skills, and knowledge sharing. Adept at crafting and presenting Statements of Work (SOW) to ensure clarity and alignment with project objectives. Certifications: ITIL Certified, demonstrating a commitment to industry best practices and standards.#ProgramManagement #ClientDelivery #LeadershipExcellence #ITILCertified

Experience

1. Program Operations Manager

   Insight

   Jan 2019 — Present · Tempe, AZ, US

   IT Service Delivery & Operations Leader | Driving Scalable Solutions Across Enterprise Environments June 2025 – Present | Contracted to ChevronOversee a nationwide team of 13 on-site Asset Managers across 10 U.S. locations, supporting the lifecycle of IT assets monthly. Responsible for end-to-end service delivery, operational audits, and continuous process improvement initiatives to enhance efficiency and compliance across the enterprise. Well versed in ServiceNow | ITSM to drive service and results. Jan 2019 – June 2025 | Contracted to SCA HealthLed two high-performing teams (14 direct reports) supporting 370+ clinical sites nationwide. Oversaw Service Desk and End User Computing operations, managing over Level 1 contacts and 2,600+ Level 2/IAM tickets monthly. Maintained strict adherence to SLAs/SLOs while consistently achieving high customer satisfaction (CSAT) scores.Designed and launched multiple process improvements, including ServiceNow workflow automations and Microsoft Bookings integration, improving ticket routing, appointment scheduling, and overall user experience.Championed a culture of continuous service improvement and operational excellence across all support channels.

Education

• Ryerson University

  Bachelor of Commerce - BCom, Hospitality Administration/Management

• W. P. Carey School of Business – Arizona State University

  Master of Business Administration - MBA, Business

Skills

• Cross-Functional Team Leadership
• Time Management
• Program Management
• Solution Selling
• Strategic Planning
• Managed Services
• Integration
• Team Management
• Project Portfolio Management
• Strategy
• Salesforce.com
• Business Intelligence
• Networking
• Outsourcing
• Customer Satisfaction
• Training
• Call Centers
• Business Development
• Sales
• Management
• Business Process Improvement
• Medicare Part D
• Microsoft Excel
• Leadership
• Crm
• Client Liaison
• Service Delivery
• Process Improvement
• Business Analysis
• Saas
• Team Leadership
• Medicare
• Vendor Management
• Project Management
• IT Service Management
• Account Management
• IT Management
• Excel
• Enterprise Software